Latest Book - "Give Your Dog A Treat" - Customer Loyalty the Key to Greater Profits

The reasons customers leave follow:

· No or little customer contact 67%
· Product or service dissatisfaction 15%
· Competition 9%
· Move or die 4%

· U.S. Office of Consumer Affairs says that for every consumer who complains,
there are 26 more that remain silent.

· Ninety-one per cent of unhappy customers will never purchase again.

· Wronged customers will normally tell 8 to 10 people, and now much more with the internet.